Going on Holiday? Hold your mail

Australia Post's Mail Hold Service is an excellent facility to arrange for your mail to be held when you are on holiday or spend time away from your home or business. On the next delivery day after your return, Australia Post will deliver all your held mail articles.

Simply complete and lodge the Australia Post Application to Hold Mail in person at any Australia Post outlet to ensure security for your mail and peace of mind for you.

The application form can be downloaded from this site or collected from any Australia Post outlet. The Application to Hold Mail must be lodged in person at any Australia Post outlet where your identity can be verified.

Australia Post requires 3 full business days to process your request before the service can commence.

The Mail Holding Service

The Application to Hold Mail

The Application to Hold Mail form is available to download or can be collected from your local Australia Post outlet.

Download Application to Hold Mail

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Lodging your Application

Step 1.
Once you have completed your Application to Hold Mail, please take your application form (2 copies if you have downloaded from this site) to an Australia Post outlet for processing.
Step 2.
Payment must be made in full at the time of lodging your Application to Hold Mail.
Step 3.
At the time of application, you must provide sufficient proof of identity.
Step 4.
Please keep your customer copy of the application form and your receipt for payment. If you wish to make any changes to the service or have any enquiries, we will be able to track your details quickly if you quote your unique customer reference number noted on the top right of your form.

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Privacy

Scope
This statement is required by the Privacy Act 1988 (Cth) and explains how your, or a co-applicant's, personal information is handled when using our Mail Redirection service and associated services.

Information about other people
Where you give us the personal information of another person you undertake to tell them you have done this and why, and of the contents of this Privacy Statement.

Primary use
We only use your, or any co-applicant's, personal information to administer our Mail Redirection service.

Secondary use
With your express consent, we can also use your personal information to:

send you valuable information to help you in your new home
advise organisations of your new address details, or
send you e-mails containing valuable information to help you in your new home

Disclosure
Australia Post will not disclose your, or any co-applicant's, personal information to any third party unless it is:

required by, or authorised under, law - for example, Australia Post can be compelled to disclose its customers' personal information to such organisations as Centrelink, Child Support Agency, Australian Electoral Commission, Australian Taxation Office, law enforcement agencies and other government agencies who may lawfully request access to this information
with your express consent - which you give us by asking for, or opting into, our related services
to our contracted service providers - such as mailing houses and printers, who help Australia Post with aspects of the administration of this service.

Access
Subject to some exceptions allowed by law, you, and any co-applicant, are entitled to request access to your personal information while we store it. All requests shall be assessed as required by law and we will tell you why if access is denied.

Further information
You can get further information on how we handle your personal information from the Privacy page at our website www.auspost.com.au/privacy or by writing to:
Chief Privacy Officer
GPO Box 1777
MELBOURNE VIC 3001

Application Forms & Information

Application Forms:		Downloadable information:
Application to Hold Mail		Mail Hold Application Information pdf zip
Application to Redirect Mail		Mail Hold Costs
Alter or Cancel your Service		Mail Holding service Terms Conditions
Free Address Update Form		Mail Redirection Costs
		Mail Redirection Application Information pdf zip
		Mail Redirection service Terms & Conditions

Forms may take a few minutes to download.

Please note: If you have upgraded to Acrobat Reader 7, you may not be able to use the Form downloaded from this site. The form MUST contain the unique barcode in the top right corner, which is necessary for processing your application.
If you have any such problem, please contact our Customer Contact Centre on 13 13 18 and we will send a form to you by mail. Alternatively, the Form is available at any Australia Post outlet.

We apologise for any inconvenience caused.

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