February 7, 2008 
 
Australia Post has once again exceeded its delivery standard according to the most recent evaluation by independent external monitoring company Research International. 
 
Across Australia for the quarter ended December 2007, 95 per cent of domestic letters were delivered early or on time, and 98.8 per cent within one day of Australia Post’s published standards.
 
According to Australia Post’s customer service standard, 94 per cent of domestic mail must be delivered within specific time periods.  For example: For standard size letters placed in a post box before 6pm, Australia Post undertakes to deliver that letter within the same metropolitan area by the next business day.   
 
Across Australia delivery targets were exceeded in every state. Topping the table in the December quarter was the Australian Capital Territory at 96.9 per cent with Tasmania following closely with 96.2 per cent and South Australia delivered 95.9 per cent. The national average was 95 per cent. To ascertain whether Australia Post is meeting its delivery targets, the ‘travel’ of domestic letters is monitored using radio frequency identification technology and a network of more than 2,000 members of the public across Australia.  The results are audited and certified by Research International.
 
“This is a particularly strong result and shows that Australia Post staff are able to maintain their proven high standards even when mail volumes double over Christmas,” said Jim Marshall, General Manager, Mail & Networks Division, Australia Post. 
 
“These latest results are testament to our staff working particularly hard over the busiest time of the year to provide a mail service that all Australians can be proud of,” he said.
 
  
For further information, please contact:

Corporate Public Affairs

Melanie Powell (03) 9204 5362 

For more information about Australia Post

• See Corporate Information
• Annual Reports