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Monday 5 November, 2007
Australia Post has once again exceeded its delivery standard according to the most recent evaluation by Deloitte Touche Tohmatsu.
Across Australia for the quarter ended September 2007, 96 per cent of domestic letters were delivered early or on time, and 99 per cent within one day of Australia Post’s published standards.
According to Australia Post’s customer service standard, 94 per cent of domestic mail must be delivered within specific time periods. For example: For standard size letters placed in a post box before 6pm, Australia Post undertakes to deliver that letter within the same metropolitan area by the next business day.
Across Australia delivery targets were exceeded in every state. Continuing a trend all year, Tasmania was again the strongest performer with 98 per cent, followed closely by the Australian Capital Territory at 97 per cent, and Queensland 97 per cent, both echoing previous trends. The national average was 96 per cent. To ascertain whether Australia Post is meeting its delivery targets, the ‘travel’ of domestic letters is monitored using radio frequency identification technology and a network of more than 2,000 members of the public across Australia. The results are audited by Research International and independently evaluated by Deloitte Touche Tohmatsu.
“Each day Australia Post collects, processes and delivers letters across the country, whether it be an inner city delivery or a delivery to the remotest part of this vast nation,” said Melanie Powell, National Media Manager, Australia Post.
“These latest results are testament to our continued investment in new technology and our hard working staff across the country.
“Australia Post continues to operate one of the most inexpensive and reliable letter services in the world
and this is something that the Australian public can be proud of,” she said.
For further information, please contact:
Corporate Public Affairs
Melanie Powell (03) 9204 5362
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