Delivery address

Australia Post delivers to more than 10.2 million addresses each year. While each address can have slightly different delivery requirements, it is important the service we provide remains convenient, consistent and reliable for everyone.

When ordering goods that are likely to be delivered by Australia Post, you should consider the address you want the goods sent to.

How are parcels delivered?
 
Parcels are generally delivered between the hours 8am - 5pm.

An attempt will be made to deliver the parcel personally and a signature collected where the sender has requested this additional service. 

However, if there is no one in attendance at the address at the time of delivery one of the following options will be used.

• The parcel will be checked for delivery instructions on the parcel. (Delivery instructions can be requested when ordering goods, and can override the need to collect a signature when the addressee is not available to receive the parcel).
   
• If there are no delivery instructions on the parcel and a signature is not required, the delivery driver will look for a safe location at the address where the parcel can be left. This arrangement is referred to as Safe Drop* parcel delivery (see below for more information about how we choose a safe location).  A notification card will then be placed in the addressee's letterbox informing them of the location of the parcel.

• Delivery to the address will not be completed if a safe location cannot be easily identified, there are no delivery instructions, or a signature is required.  In these circumstances, a notification card will be placed in the addressee's letterbox informing them of the Australia Post outlet where the parcel has been transferred for collection, and the expected time after which it will be available.

* Safe Drop delivery only applies to non-signature parcels. 

Delivery guidelines for Safe Drop Parcel Delivery

Safe Drop Parcel Delivery allows our delivery drivers to leave a parcel that does not require a signature in a safe location if the addressee is not at home and the parcel does not fit into their letterbox. A Safe Drop Notification Card will be placed in the customer’s letterbox informing them where the parcel is located.

We will only use Safe Drop Parcel Delivery when:

• the parcel can be left in a place that is not visible from the street or public view
• the parcel can be left in a place that is clear of potential damage due to factors such as weather conditions, interference or damage by pets etc
• the parcel does not clearly contain liquor
• the parcel is in good condition i.e. undamaged
• the address is clear and unambiguous
• the parcel does not require a signature.

If any of the above conditions cannot be met, then our standard carding processes will apply.

Typical safe locations for parcels are:

• under/inside a carport
• on or inside a sheltered front veranda or porch
• inside a front portico
• behind sheltered fixed/solid structures e.g. plant pots
• behind flyscreen door (if parcel size is suitable).

Premises where it is obvious that the parcel cannot be left safely (i.e. flat and apartment buildings, units and properties with an exposed frontage to public view and access) will not be included under this delivery arrangement, under normal circumstances.

The discretion to use Safe Drop delivery arrangements will only be applied where it is clear that a safe location is available.  If there is any doubt as to the availability of such a location, standard carding procedures will be applied.  Additionally, if parcels are sent using a signature service such as eParcel or Receipted Delivery, standard carding procedures will also apply.

What are your delivery requirements?

If it is convenient for parcels to be left at your address when you are not there, ensure there is a safe location where the parcel may be left (as detailed above). This location should be out of public view, protected from the weather and unlikely to be accessible by pets or other animals.  Some customers may opt to provide a box where we can leave parcels safely.

If you do not wish a parcel to be left at your address because you are unlikely to be available at that address to accept the parcel, you can request the sender to attach a Do Not Safe Drop label to the parcel which will ensure it is transferred to the local Australia Post outlet for collection.

^{Sample of Label}

Alternatively, you may consider one of the following options:

• Request the sender to use a signature service such as Registered Post, particularly if the goods have commercial or sentimental value, as this provides confirmation of delivery.
• Rent a post office box to receive your parcels at a convenient Australia Post outlet.
• Specify an address at which delivery is more likely to be completed (i.e. work address, neighbour, relative).
• Where possible, to assist with delivery, include special delivery instructions when ordering goods.

Delivery times

We recommend confirming regular parcel delivery times with your local post office.  Alternatively, the delivery time of a parcel can be calculated using our postage calculator.

An Express Post parcel delivery service is also available.

Delivery times depend on a parcel’s place of origin and its destination.  Based on this, Australia Post has the following delivery times:

Within same state

To other states

*   For more detail, contact your local post office.
^†    Wider coverage provided in some states.

These timetables are guidelines only and based on reasonable expectations and experience.

Free Parcel Delivery Review

If you would like a free delivery cost review of your current parcel deliveries, simply complete the appraisal form.

One of our experienced sales staff will contact you to review your needs and look at whether we can help save you money on your delivery costs.

If you would like more information about parcel delivery, visit www.auspost.com.au or call 1300 857 828.

• Cost of Parcels
• Express Post Parcel
• Packaging Options
• Packaging Tips

Like to save money on your current parcel deliveries?

• Fill in the form for a free parcel delivery cost review